Effective Date: 03 October 2026
Getting Your Piperke to You
Every Piperke case is printed fresh after you order it, which reduces waste and means your case is made just for your order. Here's everything you need to know about how it gets to you.
1. Where We Ship
We currently ship to the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.
Shipping to the US and Canada is coming soon! Join our club to be the first to know when we launch there.
2. Processing & Delivery Time
Because every case is printed after you order, we pack and ship your order within 1–3 business days (Monday to Friday).
Once your order has shipped, delivery time depends on the shipping carrier and your location. Occasional delays can happen due to carrier volumes, holidays, or customs clearance, which are outside of our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location, starting from €3.95. Orders over €80 ship free.
4. Order Tracking
As soon as your order ships, you'll receive a confirmation email with a tracking link so you can follow your case's journey. Tracking updates may sometimes be limited; the carrier can provide more detailed information.
5. Customs & Import Duties
Orders shipped within the EU have no additional customs duties or import taxes.
For orders to the United Kingdom, Switzerland, Norway, and Iceland, local customs duties, import taxes, or handling fees may apply when your package arrives. These charges are the customer's responsibility, and we recommend checking with your local customs authority before ordering.
6. Incorrect Addresses
Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible at info@piperke.com and we'll do our best to update it before your order ships. We can't be responsible for orders delivered to an incorrect address provided at checkout.
7. Lost or Damaged Packages
If your package arrives damaged, or hasn't arrived within a reasonable time, contact us at info@piperke.com with your order number. We'll work with the carrier to resolve it and, where needed, send a replacement.
Shop With Confidence
We want every Piperke order to put a smile on your face. If something isn't right, we're here to make it right. Here's how returns and refunds work.
1. 30-Day Returns
You have 30 days from the day your order arrives to request a return, no explanation needed. This goes beyond the 14-day withdrawal period required under Dutch and EU consumer law, because we want you to love your case or send it back.
2. What Can Be Returned?
Items must be returned unused, in their original condition and packaging, with no signs of damage or wear.
Personalised cases: Cases customised with your own name, text, or photo are made just for you, so they can't be returned unless they arrive faulty or damaged. All our standard designs, even though we print them fresh after you order, are covered by our 30-day return policy.
3. How to Return Something
- Email us at info@piperke.com within 30 days of delivery, with your order number and the item(s) you'd like to return.
- We'll confirm your return and send you the return address and instructions.
- Pack your item(s) securely in the original packaging and ship them back to us. We recommend using a tracked shipping service, as we can't be responsible for returns lost in transit.
Please don't send items back without contacting us first, so we can match your return to your order.
4. Return Shipping Costs
If you've changed your mind, return shipping costs are covered by you. If your item arrived faulty, damaged, or incorrect, we'll cover the cost.
5. Faulty, Damaged, or Incorrect Items
Received something that isn't right? Email us at info@piperke.com with your order number and a photo of the issue, and we'll sort it out straight away with a free replacement or a full refund, your choice. For more details, see our Warranty Policy.
6. Exchanges
Want a different design or phone model? The quickest way is to return your original item for a refund and place a new order for the one you want.
7. Refunds
Once we've received and checked your return, we'll confirm the outcome by email. Approved refunds are processed within 14 days and returned to your original payment method. Depending on your bank or payment provider, it may take a few extra days for the refund to appear in your account.
If you return your complete order, we also refund the original standard shipping cost.
8. Returns From Promotional Orders
If your order was part of a promotion, such as Buy 2, Get 1 Free, your refund is based on the amount you actually paid. If returning part of the order means it no longer qualifies for the promotion, the value of the free item will be deducted from your refund.
Get in Touch
Questions about shipping or return? We're always happy to help.
Email: info@piperke.com
Address: Lijsterstraat , 3815 DW Amersfoort , Netherlands
Piperke may update this policy from time to time. Any changes take effect as soon as they're posted on this page.